Delete your GlucoHome account

Option 1: delete it in the app

1. Open GlucoHome and sign in.
2. Go to Settings.
3. Scroll down and tap Delete my account.
4. Type DELETE to confirm. Your account and data are deleted straight away and you are signed out.

Option 2: ask us by email

If you can’t sign in, email us from the email address on your GlucoHome account:

• To: ktb@kl8tech.group
• Subject: Delete my GlucoHome account

We check the request came from the account’s email, then delete the account. We complete email requests within 30 days and reply when it’s done. Guest accounts have no email, so delete those in the app.

What is deleted

• Your account and profile (name, email, photo, settings, units, targets, carb ratios and dose settings)
• Glucose readings and ketone readings
• Health Connect samples (heart rate, resting heart rate, steps and last night’s sleep)
• CGM connection tokens and logins (Dexcom Share, Nightscout)
• Meals and food logs, meal plans, recipes and food you contributed
• Insulin doses, notes and other logged events
• Favourites
• Share links for family or your diabetes team (they stop working straight away)
• Kl8 chat history: messages are not stored on our servers; the chat on your device and its daily usage count are cleared
• Carb Cam data: scan counters and limits linked to your account
• Push notification subscriptions and alert state
• Offline caches on this device (saved screens, queued offline entries, local settings)
• Caregiver contacts, care-team links, Google Home link, GlucoPal pet, experiments, simulations and insights

Your Dexcom Share or Nightscout login is removed from GlucoHome, so we can no longer read your readings. Your Dexcom and Nightscout accounts themselves are not changed. If you want, you can also change your Nightscout token or Dexcom password.

What may be kept, and for how long

• Billing records. If you ever paid for GlucoHome Plus, any active subscription is cancelled when you delete your account. Stripe, our payment processor, keeps payment and invoice records for as long as tax and financial laws require. We don’t keep them.
• Anonymised totals. Counts and averages that can’t identify you (for example, page-view analytics or community food statistics) may be kept. Food items you added to the shared food catalogue stay in it without your name.
• Server logs and backups. Copies in routine server logs and backups are not removed one by one. They are kept only for a limited time and are deleted as they roll off in the normal cycle.

Delete your data but keep your account

You can wipe your health data and keep your login, basic profile and settings (name, email, units, language, time zone, glucose targets and dose settings).

1. In GlucoHome, go to Settings.
2. Tap Delete my data (keep account) and confirm.

This deletes your glucose and ketone readings, Health Connect samples, meals, insulin doses and notes, favourites, Kl8 chat on this device, share links, Carb Cam data, CGM connection logins, offline caches, and the health details in your profile (such as weight, date of birth and diabetes type). You stay signed in. Or email ktb@kl8tech.group from your account’s email with the subject Delete my GlucoHome data, and we’ll do it within 30 days.