Terms of Use

1. About these terms

GlucoHome (the website at glucohome.id, the installed app and its smart home links) is run by KL8 Tech Group (ABN 77 923 391 849) ("we", "us"). These terms are an agreement between you and us. By using GlucoHome, as a guest or with an account, you agree to them. If you don't agree, please don't use GlucoHome.

Our Privacy Policy explains what data we collect and how we use it. It forms part of these terms.

2. Not a medical device or medical advice

GlucoHome is not a medical device and does not give medical advice, diagnosis or treatment. It is intended as a general wellness, tracking and education tool. It does not replace your CGM or meter, its own notifications, your doctor, or your diabetes team. It is not a substitute for professional medical care.

• Keep your CGM or meter app's own notifications switched on. Don't rely on GlucoHome to warn you about highs or lows.
• Always confirm a reading with your CGM receiver or meter before treating, and do a finger-prick check when your diabetes team's plan says to.
• Don't start, stop or change any treatment because of something in GlucoHome without talking to your diabetes team.
• The glucose forecast on the graph is an estimate, not a measurement. Always check your CGM before acting. The forecast is not used to work out insulin doses, and it does not trigger treat-now or real-reading low notifications.
• If a reading doesn't match how you feel, do a finger-prick check and follow your plan.

3. Insulin tools are estimates

GlucoHome includes an insulin bolus calculator, an insulin on board (active insulin) estimate, the Easy Mode meal dose helper, and a "Work out my ratio" helper. These are all estimates, worked out from the numbers you enter and the data the app has at that moment.

• Starter settings. If you haven't saved your own carb ratio, GlucoHome uses a starter ratio: 1 unit per 15 g of carbs for adults and anyone whose age we don't know, and 1 unit per 25 g for under-16s. It also uses a starter target and correction factor. These are common starting points, not your settings. They may be wrong for you.
• Work out my ratio. This helper uses the 500 rule (500 ÷ total daily insulin dose). For young children it also shows the 300 rule. These are rough rules of thumb that some diabetes teams use as a starting point. They are not a prescription.
• Insulin on board is estimated from the mealtime and correction doses logged in GlucoHome, using a standard insulin action curve and your active insulin time. It doesn't know about doses you didn't log, doses logged on another app or pump, or how your body is responding on the day.
• Results can be wrong or out of date. Readings can be delayed by your CGM, its app or cloud service, Nightscout, your internet connection or our servers. Offline entries may not have synced yet. A wrong setting, a typo or a missed dose will give a wrong answer.

Before relying on any dose, you must confirm your settings (carb ratios, correction factor, target, active insulin time and maximum dose) with your diabetes team, and check every dose yourself. You are responsible for the insulin you decide to take. If a suggestion looks wrong, don't take it.

4. Carb Cam, the carb counter and food data

Carb Cam estimates carbs from a photo using AI. The carb counter, food search and Carb Cam use food data from sources including the Australian Food Composition Database (AFCD, Food Standards Australia New Zealand), USDA FoodData Central, Open Food Facts, our own dish estimates and community-submitted foods and recipes.

Photos can be misread, portions are hard to judge from a picture, recipes vary, and databases contain errors. Carb numbers can be wrong. Check portions and food labels, especially before dosing insulin. We don't guarantee that any food or community data is accurate.

5. AI chat, GlucoTwin and predictions

Kl8 AI chat, recipe and meal ideas, food coaching, meal and workout advice, GlucoTwin, glucose simulations, spike explanations and the glucose forecast are for information only. They are generated automatically, can be wrong, and aren't personalised medical advice. The forecast is an estimate, not a measurement; always check your CGM before acting. To answer you, your request and relevant data are sent to AI providers outside Australia (see the Privacy Policy). Don't use them to decide insulin doses or treatment. AI features need an account and aren't available in guest mode.

6. Low glucose helper

The low glucose helper shows general guidance (such as the 15 g fast-acting carbs and recheck-in-15-minutes approach) and a recheck timer. It is general information only, not emergency care, and your own hypo plan from your diabetes team comes first.

If a low is severe, or the person is drowsy, confused, can't swallow or is unconscious, call 000 and give glucagon if it has been prescribed.

7. Notifications, Hub, smart home and offline mode

Push notifications, the GlucoHome Hub always-on display, Google Home and other smart home links, the watch app and the "Life Light" depend on your phone, your browser, your internet connection, Google and other services, and our servers. They can be late, show an old reading, fail, or stop working without notice. Check the time shown next to every reading. Don't rely on them alone to watch anyone's glucose, especially overnight or for a child.

Offline mode. If you log food or doses without a connection, they are saved on your device and sent when you're back online. Until then they won't show on other devices, in share links or reports, or in insulin on board on other devices. Offline screens show the last data saved on that device, which may be out of date.

8. Your own risk

Managing diabetes, and insulin in particular, carries real risks, including low and high glucose. GlucoHome can't remove those risks. You choose whether and how to use GlucoHome, and you use its estimates and information at your own risk, together with your own checks, your CGM or meter and your diabetes team's advice. This doesn't limit your rights under the Australian Consumer Law (section 13) or our responsibility for our own negligence where the law doesn't allow it to be limited.

9. Share links and PDF reports

If you have an account, you can create read-only share links and PDF reports. Anyone with a share link can see the glucose, meal and dose data it shows until the link expires or you revoke it. You choose who you share with, and you're responsible for that choice and for keeping links and reports safe. Revoke a link in GlucoHome if you no longer want it used. Once someone has downloaded or copied a report, we can't take it back.

10. Who can use GlucoHome, and under-18s

• You must be 13 or older to have your own GlucoHome account. A parent or guardian can set up and manage GlucoHome for a younger child.
• If you are under 18, you need a parent or guardian's permission to use GlucoHome. Under-16s must use it with a parent or guardian's consent and supervision, especially for anything to do with insulin.
• Parental consent. If you are under 18, you confirm that a parent or guardian has read these terms and the Privacy Policy and agreed to them. A parent or guardian who sets up or allows a child's use agrees to these terms for the child and on their own behalf, and is responsible for supervising that use, including any dose decisions and anything shared with family or a doctor. The game and other features for young people are for education and motivation only.
• Parents and carers can also use GlucoHome to help manage a child's diabetes, under the same rules.

11. Accounts, guests and acceptable use

Guests. You can use many features without signing in. Guest data is stored on our servers and linked to your browser. If you clear your browser data or lose the device, you may lose access to it. Sign in with Google to keep it; we'll move your guest data onto your account.

Accounts. Keep your Google account and any CGM logins secure. You're responsible for activity on your account. Tell us at ktb@kl8tech.group if you think someone else has used it.

Acceptable use. Don't:

• use GlucoHome for anything unlawful, or to harm, harass or mislead anyone;
• access other people's data or accounts, or share data you don't have the right to share;
• scrape, copy or bulk-download the service or its food data, or use bots to do so;
• reverse engineer, decompile or try to get around security, scan limits, rate limits or paid features (except where the law allows);
• misuse the AI features, for example by trying to make them produce harmful content, flooding them with requests or reselling their output;
• overload or disrupt the service, or upload malware; or
• post false, offensive or infringing community content.

We may limit, suspend or close access (including guest access) if we reasonably believe these terms are being broken, to protect users or the service, or if the law requires it. Where it's reasonable, we'll tell you first and give you a chance to fix things.

12. GlucoHome Plus (paid plan)

GlucoHome Plus is an optional paid plan with higher limits and extra features. Where it is offered, these terms apply:

• Price: AUD $4.99 a month or AUD $49.99 a year, shown at checkout before you pay.
• Auto-renewal: your plan renews automatically at the end of each month or year, and you're charged until you cancel.
• Cancelling: cancel any time in the billing portal (Manage or cancel on the Plus page). Your Plus access continues until the end of the period you've paid for, and you won't be charged again.
• Refunds: we don't refund partly used periods, except where the law requires it (for example, under the Australian Consumer Law).
• Price changes: we'll give you notice before a new price applies to your plan, so you can cancel first if you want to.
• Payments are processed by Stripe. We never see or store your card details.
• Free basics stay free. The safety basics stay free and won't be moved behind Plus: the insulin calculator with active insulin, the low glucose helper and SOS screen, food and dose logging, CGM connection, glucose notifications and charts, share links and PDF reports, and the carb counter.

13. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. Our services come with guarantees that can't be excluded under the Australian Consumer Law. If those guarantees apply, the rest of these terms are read subject to them.

14. Limits on our liability

To the maximum extent permitted by law:

• GlucoHome is provided "as is" and "as available". We don't promise it will always be available, error-free, up to date or accurate.
• Third parties, connectivity and stale data: we are not liable for loss caused by things outside our reasonable control, including outages, delays or changes at Dexcom, Nightscout or other CGM services, Google, Stripe, AI providers, our hosting provider, mobile and internet networks, Wi-Fi or Bluetooth, your phone or its operating system (including battery saving, background limits and notification settings), or by readings that are late, missing or out of date for those reasons.
• Health decisions: GlucoHome is an aid only. We are not responsible for loss or injury that comes from relying on GlucoHome's estimates (including the glucose forecast), notifications or information instead of your own checks, your CGM or meter and your diabetes team's advice. That limit applies only as far as the Australian Consumer Law allows. It is not a blanket exclusion of liability.
• We are not liable for any indirect or consequential loss, or for loss of data, profits or opportunity.
• Where our liability for breaching a consumer guarantee can be limited, it is limited, at our choice, to supplying the service again or paying the cost of having it supplied again (for example, refunding the GlucoHome Plus fees for the affected period). For other claims, our total liability is limited to the fees you paid us in the 12 months before the claim (if any).

None of this excludes, restricts or modifies the consumer guarantees or any other right that can't legally be excluded, and none of it limits liability that can't legally be limited, including for death or personal injury caused by our negligence, or for fraud. If a court decides part of these terms can't apply, the rest still applies.

15. Indemnity

If you misuse GlucoHome or break these terms (for example, by sharing someone else's data without permission, tampering with the service, or using it for someone else without their or their guardian's consent), you agree to cover our reasonable losses and costs from claims made against us because of it. This doesn't apply to the extent the loss was caused by us.

16. Intellectual property and your content

GlucoHome's software, design, text and curated food content belong to KL8 Tech Group or our licensors. You may use them only to use GlucoHome personally. Food data from public sources such as the AFCD and USDA remains subject to its own licences.

Your data stays yours. You give us permission to store and process it to run GlucoHome for you, as described in the Privacy Policy. If you submit community foods, recipes or ratings, you allow us to show them to other users and to edit or remove them.

17. Third-party services

GlucoHome connects to services run by others, including Dexcom, Nightscout, Google (sign-in, Google Home, Health Connect and Gemini AI models), Stripe (payments), Cloudflare (AI models and website analytics), our hosting provider, food databases and push notification services. Their own terms and privacy policies apply. We don't control them and aren't responsible for their outages, changes or errors. A connection may stop working if a provider changes or withdraws it.

18. Changes to the service and these terms

We may add, change or remove features, and change these terms, for example to reflect new features, the law or security needs. We'll update the date at the top. If a change materially affects you, we'll let you know in the app or by email before it takes effect where we reasonably can. For material changes we may ask you to tick a box to accept the new version the next time you sign in, and we record the version and time you accepted. If you keep using GlucoHome after a change takes effect, the new terms apply. If you don't agree, you can stop using GlucoHome and cancel any paid plan.

19. Ending your use

You can stop using GlucoHome at any time. To delete your account, or just your data, go to Settings in the app and choose Delete my account or Delete my data (keep account). See glucohome.id/delete-account for what is deleted. If you can’t sign in, email ktb@kl8tech.group. You can export your data first. Cancel any Plus plan in the billing portal. We may end or suspend access as described in section 11, or stop offering GlucoHome with reasonable notice. Sections that by their nature should continue (such as Your rights under Australian Consumer Law, Limits on our liability and Governing law) keep applying.

20. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and courts that can hear appeals from them. This doesn't take away any right you have to bring a claim where you live under consumer law.

21. Contact us

GlucoHome is run by KL8 Tech Group (ABN 77 923 391 849). Questions, complaints or account deletion requests: ktb@kl8tech.group, or see glucohome.id/delete-account. We aim to reply within a few business days. You can also contact your state or territory consumer protection agency, such as NSW Fair Trading.